FAQ
Holsters FAQ
Shipping and return NOTICE
We are still shipping all products however lead times may slow a bit.
Q: What is the current lead time on holsters?
A: Currently, (For all orders placed after MARCH 8th 2018), the turnaround time is APPROXIMATELY 5-7 Business Days after receiving payment.
Q. Are Cherries holsters hand made?
A. NO. They are factory grade, precision injection-molded.
Q. Will the retention ever wear out on my holster?
A. It is very unlikely. Please contact us if your retention needs to be reset. We will send you a video through email that will show how you can set the retention yourself.
Q. Do Cherries holsters have a warranty?
A. Yes, Cherries holsters have a lifetime unlimited warranty. If you have any problems, just send it back and we will fix it or replace it at no cost.
Q. What is your return policy?
A. Due to high volume of shipping, there are currently no returns or refunds on holsters. ALL SALES FINAL.
Q. Are there refunds for digital training courses?
A. No. There are no refunds on any digital products/training courses. All sales are final.
Q. Can I cancel an order before it ships?
A. You can cancel at any time. However, there will be a $10 restocking fee.
Q. Can I change an order before it ships?
A. Yes you can. Depending on the change, there may be a small delay added to your order. Order changes can be done through email at cherriesapparel@gmail.com.
Q: Do you make custom holsters other than what's currently available on your website?
A: Not currently but standby. We're working on it.
Anti Blue-on-Blue Pocket Folding ID Caps FAQs
Q. Can I order a police or sheriff cap if I’m not law enforcement?
A. No. You must be a sworn law enforcement officer in order for law enforcement caps ship. If you are law enforcement, email us from your government email or email us a copy of you agency credential showing us proof of sworn status.
Q: Do you have a current sizing chart?
A: See Below
Q: How long does it take for the CCW Shirts to ship?
A: Lead time is approximately 7-10 days.
Q: What if the shirt doesn't fit properly?
A: WE STRONGLY RECOMMEND THAT YOU ORDER AT LEAST ONE SIZE LARGER THAN YOU TYPICALLY WEAR. THESE SHIRTS WILL SHRINK. THEY ARE NOT PRE-WASHED.
Q: What is your return policy for shirts if they don't fit?
A: You have 15 days after you receive your item(s) to return for a full refund, minus the shipping. Items need to be in very good condition (NOT WASHED) for a full refund. Items will be inspected and you will be contacted on status of refund. Items may also be exchanged for different sizes minus the shipping.
Online Security Training Series FAQ
Q. Are there refunds for digital training courses?
A. No. There are no refunds on any digital products/training courses. All sales are final.
Q: How do I login to view my audio/video files after I've purchased the subscription?
A:1) Create your account as you purchase.
Click remember me.
2) After paying you will be brought to you receipt page where u can see you subscription summary. You will receive 3 emails. 1st email will be customer acct confirmation. 2nd email will say "Downloads for your Cherries Covert Ops Apparel order". Click on that link. It will take you to a secure page where you will login your account info that you just created when purchasing the training subscription. That will take you to our training courses video link. Click on any of those course links to begin viewing.
Q: How often can I access my training courses?
A: As often as you like. Currently we have 22 hours/156 modules of extremely comprehensive Israeli grade soft target security training.
Q: How do I complete my certification?
A: After you have have thoroughly reviewed and absorbed the content, please email us a one to two page synopsis on the course. Include as much detail as you can. It usually takes us about a 7-14 days to review and process and we’ll email you out your cert. Please include the exact name you would like printed on your cert when you send your synopsis.
Q: Can I repost this content after I've purchased it?
A: NO. Our training content is only available for streaming purposes only. Any unauthorized reproduction or distribution of this copywritten work is illegal. Criminal copyright infringement is investigated by federal law enforcement agencies and is punishable up to 5 years in prison and a fine of $250,000.00.
Discounts
Q: Do you offer a military or law enforcement discount?
A: Yes. Please email us from your government email for the discount code. We also offer discounts for all online security training to licensed security professionals.
Government Agencies Discount
We do offer large quantity purchase discounts for government agencies. Please email us for large orders with agency or unit information and we will set you up with a bulk quantity discount purchase code.
We Do Not Accept Unsolicited Product OR Product Idea Submissions
Q: What if I come up with a perfect idea for Cherries Covert Ops Apparel to use, and want to offer it to you?
A: Cherries Covert Ops Apparel appreciates individual interest in submitting ideas, proposals, or suggestions. Cherries Covert Ops Apparel has many projects under development at any given time and it is possible that unsolicited ideas or proposals could be submitted to Cherries Covert Ops Apparel which are already under consideration or may already be in the planning stages. Cherries Covert Ops Apparel associates are not authorized to accept or consider unsolicited ideas, suggestions or proposals including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, suggestions or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Cherries Covert Ops Apparel products or marketing strategies might seem similar to unsolicited ideas submitted to Cherries Covert Ops Apparel. Please do not send unsolicited ideas, proposals, or suggestions to Cherries Covert Ops Apparel or anyone at Cherries Covert Ops Apparel. In the event Cherries Covert Ops Apparel does receive unsolicited ideas, proposals, or suggestions, regardless of statements which may be made in the correspondence received, the following terms shall apply to all unsolicited idea, proposal, or suggestion submissions.
TERMS OF IDEA SUBMISSION
All individuals or companies submitting unsolicited ideas agree to the following:
(1) Unsolicited ideas will automatically become the property of Cherries Covert Ops Apparel, without compensation to individuals or companies making the submission;
(2) Cherries Covert Ops Apparel will be allowed to use the ideas for any purpose and in any way, including providing the unsolicited idea or suggestion to other parties as deemed appropriate.
